Privacy Policy
Collazo Commerce LLC Last Updated: February 2026
1. Introduction
At Collazo Commerce LLC, we value and respect your privacy. This Privacy Policy describes how we collect, use, store, and protect the personal information you provide to us through our corporate website. By using this website and submitting information through our contact form, you accept the practices described in this Privacy Policy. Data Controller: Collazo Commerce LLC Email: comercial@collazocommerce.com
2. Scope and Applicability
This Privacy Policy applies solely to information collected through our website. Since we operate in the United States, Canada, Mexico, and Brazil, we strive to comply with applicable privacy regulations in these jurisdictions, including: • United States Privacy Laws (including state regulations) • Personal Information Protection and Electronic Documents Act (PIPEDA) of Canada • Federal Law on Protection of Personal Data Held by Private Parties of Mexico • Lei Geral de Proteção de Dados (LGPD) of Brazil • General Principles of the General Data Protection Regulation (GDPR) where applicable
3. Information We Collect
3.1 Information Provided Directly by You Through our contact form, we collect the following personal information: • Full Name: To personalize our communications • Company Name: To identify your organization and evaluate potential alliances • Email: To establish business communication • Phone Number (including WhatsApp): For direct contact when necessary • Message/Inquiry: To understand your business needs and respond appropriately This information is provided voluntarily when you decide to contact us. 3.2 Information Collected Automatically Currently, we do not use tracking cookies, web analytics tools (such as Google Analytics), or third-party pixels on our site. Our servers may automatically record basic technical information necessary for the site's operation, such as: • IP Address • Browser Type • Date and Time of Access • Pages Visited This information is used solely for technical administration, security, and site improvement purposes.
4. Purpose and Use of Information
We use the collected personal information exclusively for the following legitimate purposes: 4.1 Primary Purposes • To respond to your business inquiries and provide information about our services • To evaluate potential business alliances between your company and Collazo Commerce LLC • To establish direct communication (via email, phone, or WhatsApp) to discuss business opportunities • To send automatic confirmations of receipt of your contact request • To manage the business relationship during the evaluation and negotiation process 4.2 Secondary Purposes • To improve our marketing and logistics services • To optimize the user experience on our website • To comply with applicable legal and regulatory obligations Legal Basis for Processing: The processing of your data is based on your explicit consent when submitting the form, as well as our legitimate interest in developing B2B business relationships.
5. Data Retention
Personal data provided through the contact form will be retained: • While there is a possibility of establishing a business relationship between your company and Collazo Commerce LLC • During the period of active negotiations and evaluation of potential alliances • Until you expressly request its deletion (see User Rights section) • For the time required to fulfill applicable legal, accounting, or tax obligations If a business relationship is not established or if negotiations do not prosper, your data may be deleted after a reasonable period, generally not exceeding 24 months from the last contact, unless there is a legal reason to retain it.
6. Sharing Information with Third Parties
6.1 We Do Not Sell Your Data Collazo Commerce LLC does not sell, rent, or market your personal information to third parties under any circumstances. 6.2 Limited Sharing We may share your information only in the following limited circumstances: • With Service Providers: We use a Customer Relationship Management (CRM) system to store and manage business contacts. These providers are contractually obligated to protect your information and may only use it to provide services on our behalf. • With Infrastructure Providers: Our servers are located in the United States. Hosting providers have limited technical access to stored data solely for infrastructure maintenance purposes. • By Legal Obligation: If we are required by law, court order, legal process, or governmental request to disclose certain information. • To Protect Rights: If we deem it necessary to disclose information to protect our legal rights, prevent fraud, or protect the safety of our users or the public. All third parties with whom we share information are subject to confidentiality and security obligations equivalent to or higher than those described in this policy.
7. International Data Transfers
Since we operate in multiple countries (United States, Canada, Mexico, and Brazil), your personal information may be transferred and processed in jurisdictions different from your residence. Server Location: Our servers are located in the United States. When we transfer data internationally, we implement appropriate safeguards to ensure that your personal information receives an adequate level of protection, in accordance with applicable laws in each jurisdiction.
8. Information Security
We implement reasonable technical and organizational measures to protect your personal information against: • Unauthorized access • Unauthorized alteration, disclosure, or destruction • Accidental loss of data • Misuse or fraudulent use These measures include: • Data encryption in transit (SSL/TLS) • Restricted access to personal information only for authorized employees • Data backup and recovery systems • Regular security monitoring Important: Although we implement strong security measures, no data transmission or storage system over the Internet is 100% secure. We cannot guarantee the absolute security of your information.
9. Your Rights as a User
Depending on your jurisdiction, you may have the following rights regarding your personal information: 9.1 General Rights • Right of Access: To request a copy of the personal information we hold about you • Right to Rectification: To request the correction of inaccurate or incomplete information • Right to Deletion: To request the deletion of your personal information (subject to legal exceptions) • Right to Restriction: To request the limitation of the processing of your data in certain circumstances • Right to Object: To object to the processing of your personal data in certain cases • Right to Withdraw Consent: To withdraw your consent at any time, without affecting the lawfulness of prior processing 9.2 How to Exercise Your Rights To exercise any of these rights, you may contact us at: Email: comercial@collazocommerce.com We will ask you to verify your identity before processing any request related to your personal data. We will respond to your request within the timeframes established by applicable law, generally within 30 days. Note: We currently do not have an automated user management portal. All requests will be processed manually by our team.
10. Age Restriction
Our website is directed exclusively to companies and professionals. We do not knowingly collect personal information from minors under 18 years of age. If you are under 18, you must not use this website or submit information through the contact form. If we discover that we have collected information from a minor under 18 without appropriate parental consent, we will delete that information as soon as possible. If you become aware that a minor has provided personal information, please contact us immediately.
11. Cookies and Similar Technologies
11.1 Current Status Currently, our website does not use tracking cookies, third-party cookies, or analytics tools like Google Analytics. Strictly necessary technical cookies may exist for the basic functioning of the site (such as session cookies), but these do not track your behavior or collect personally identifiable information. 11.2 Future Changes If in the future we decide to implement analytics or marketing cookies, we will update this Privacy Policy and notify you via a visible notice on the site. In such case, we will implement a cookie consent banner in accordance with applicable regulations.
12. Email Communications
12.1 Automatic Confirmation Upon submitting the contact form, you will receive an automatic confirmation email. This email is transactional and necessary to confirm that we have received your request. 12.2 Subsequent Business Communications After the initial contact, we may send you communications related to: • Responses to your specific inquiry • Information about business alliance opportunities • Updates on the evaluation process • Relevant business proposals You may opt out of receiving business communications at any time by replying to the email with the word "CANCEL" or by contacting us at comercial@collazocommerce.com. However, we will continue to send necessary transactional communications related to active inquiries.
13. Links to Third-Party Sites
Our website may contain links to external sites, including platforms where we operate (such as Amazon) or sites of brands with which we collaborate. Collazo Commerce LLC is not responsible for the privacy practices of these external sites. We recommend reviewing the privacy policies of any third-party website you visit. This Privacy Policy applies solely to information collected through our corporate website.
14. Modifications to This Policy
We reserve the right to update or modify this Privacy Policy at any time to reflect: • Changes in our data collection practices • New legal or regulatory requirements • Improvements in our security measures • Changes in our services Notification of Changes: When we make material changes to this policy, we will update the "Last Updated" date at the top of the document. We recommend reviewing this policy periodically. Changes will be effective immediately upon posting on the site. Your continued use of the site after the posting of changes constitutes your acceptance of such changes.
15. Specific Regulatory Compliance
15.1 For California Residents (CCPA/CPRA) If you are a California resident, you have additional rights under the California Consumer Privacy Act, including the right to: • Know what personal information we collect, use, disclose, and sell • Delete personal information under certain circumstances • Opt out of the sale of personal information (not applicable, as we do not sell data) • Not be discriminated against for exercising your rights 15.2 For Brazil Residents (LGPD) In accordance with the LGPD, we process personal data with clear legal bases (consent and legitimate interest), respect all your rights as a data subject, and comply with the principles of transparency, security, and non-discrimination. 15.3 For Canada Residents (PIPEDA) We comply with PIPEDA principles, including purpose limitation, data minimization, transparency, and accountability in handling personal information. 15.4 For Mexico Residents (LFPDPPP) We respect the principles of lawfulness, consent, information, quality, purpose, loyalty, proportionality, and responsibility in the processing of personal data.
16. Complaints and Supervisory Authorities
If you believe we have processed your personal information improperly or in violation of applicable laws, you have the right to file a complaint with: • United States: Federal Trade Commission (FTC) • Canada: Office of the Privacy Commissioner of Canada • Brazil: Autoridade Nacional de Proteção de Dados (ANPD) • Mexico: Instituto Nacional de Transparencia, Acceso a la Información y Protección de Datos Personales (INAI) However, we encourage you to contact us first at comercial@collazocommerce.com so we can address your concerns directly.
17. Contact for Privacy Issues
If you have questions, concerns, or requests related to this Privacy Policy or the handling of your personal information, you can contact us at: Collazo Commerce LLC Email: comercial@collazocommerce.com Subject: Data Privacy We commit to responding to all inquiries within a reasonable timeframe, generally not exceeding 30 days.
18. Consent
By using our website and submitting information through the contact form, you acknowledge that you have read, understood, and accepted this Privacy Policy, and consent to the processing of your personal information in accordance with the terms described herein.